The following are excerpts from a 2010 U.S. Department of Justice guide to ADA rules regarding Service Animals. View the document regarding Service Animals.
A service animal is a dog or miniature horse that is individually trained to do work or perform tasks for a person with a disability.
State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go.
Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.
When it is not obvious what service an animal provides, the organization's staff may ask: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.