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Library Student Computer Support

Live Chat Hours

Monday - Thursday:

9:00 am - 6:00 pm

 

Library Live Chat

To Live Chat with a Library Instructional Assistant, please follow the steps below.

  • Step 1: Click on the “Live Chat” tab for the Instructional Assistant (IA) on duty. Look for the bright green button indicating the IA is available live.
  • Step 2: Login to Cranium Cafe using your Student Information System (SIS) and Password. 
  • Step 3: Wait for the pop-up window to appear to start Live Chat.

 

During this Live Chat session, you will be able to use your computer microphone and audio speaker/headset, laptop or phone, to speak with an Instructional Assistant. You can also choose to share a document or share your desktop to get help with:
 
Sample Support Requests: 
  • How do I save or find my computer documents?
  • How do I change the margins on my Word document?
  • How do I access Microsoft Word to type my papers? How do I submit an assignment in Canvas?
 
Cranium Cafe Student Video Tutorials (video links below)

Video chat with Library- Computer Support on Cranium Cafe