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DSPS Online Counseling



DSPS Live Chat

Live Chat is appropriate for the following:
  • Quick DSPS related questions (5 to 10 minutes)
  • Assistance with navigating the WLAC DSPS website
  • Provide student with DSPS application.
  • Student support services referrals


To Live Chat with a counselor please follow the steps below.

  • Step 1: Select the “Live Chat” tab on the online counselor card
  • Step 2: Create an account or login to your account 
  • Step 3: Wait for pop-up window to appear to start Live Chat

Live Chat with a DSPS Counselor

Live Chat with a Counselor is appropriate for the following:
  • Change of Home College, Educational Goal, and Major 
  • Prerequisite clearance
Please refresh the page often and click on the "Live Chat" button that will appear when a DSPS staff, tutor, specialist, or counselor, are available.

DSPS Video Appointment

Video Chat Appointments are appropriate for the following:
  • Review CSU/IGETC General Education Plans
  • Student educational plan (abbreviated and comprehensive plans)
  • Certificate, Degree, and Transfer requirements
  • Graduation Petitions
  • Transcript evaluations


Video Chat Appointment Requirements: 

  • Use a laptop or desktop computer
  • Use Chrome or Firefox as your web browser (Chrome is preferred)
  • Test your webcam and audio prior to the meeting here: 


To schedule a Video Chat Appointment with a counselor please follow the steps below.

  • Step 1: Select the “Schedule Appointment” tab on the online counselor card
  • Step 2: Select your date and time 
  • Step 3: Login to your account or create an account by selecting “Register Here”
  • Step 4: Add the reason for your appointment and your student ID number in the comments area
  • Step 5: Confirm your appointment by selecting “Make Appointment.”

**A confirmation email will be sent to the email address that you provided. On the day and time of your appointment, be sure to select the link provided within the email.

 Video chat with DSPS (Disabled Student Services) on Cranium Cafe