To Live Chat with a Library Instructional Assistant, please follow the steps below.
Step 1: Click on the “Live Chat” tab for the Instructional Assistant (IA) on duty. Look for the bright green button indicating the IA is available live.
Step 2: Login to Cranium Cafe using your Student Information System (SIS) and Password.
Step 3: Wait for the pop-up window to appear to start Live Chat.
During this Live Chat session, you will be able to use your computer microphone and audio speaker/headset, laptop or phone, to speak with an Instructional Assistant. You can also choose to share a document or share your desktop to get help with:
Sample Support Requests:
How do I save or find my computer documents?
How do I change the margins on my Word document?
How do I access Microsoft Word to type my papers? How do I submit an assignment in Canvas?
Cranium Cafe Student Video Tutorials (video links below)