Student Grievance and Complaint Resolution Process
Most student complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). If you are unsure about your type of complaint or how to submit a complaint, please contact the Office of the Ombudsperson at Ombuds@WLAC.edu or (310) 287-7288. Administrative Regulation E-55 only applies to Grade Grievances.
By clicking on the Grade Grievance link below, you can find out more about the process for contesting a grade. If you wish to submit a complaint about an instructor, please use the Professor/Class Complaint link below. This form is not for discrimination complaints about an instructor or a class. If you feel like you have been discriminated against by an instructor or during a class, please visit http://www.wlac.edu/Policies/Discrimination.aspx, where you can find out about how to file a discrimination complaint.
Issues that are not resolved at the campus level may be presented to:
- The Accrediting Commission for Community and Junior Colleges (ACCJC) (at http://www.accjc.org/) complaint-process if your complaint is associated with the institution's compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
- The CCC Chancellor's Office if your complaint does not concern CCC's compliance with academic program quality and accrediting standards.