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Student Grievance and Complaint Resolution Process

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Most student complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). If you are unsure about your type of complaint or how to submit a complaint, please contact the Office of the Ombudsperson at Ombuds@WLAC.edu or (310) 287-7288. Administrative Regulation E-55 only applies to Grade Grievances.

By clicking on the Grade Grievance link below, you can find out more about the process for contesting a grade. If you wish to submit a complaint about an instructor, please use the Professor/Class Complaint link below. This form is not for discrimination complaints about an instructor or a class. If you feel like you have been discriminated against by an instructor or during a class, please visit http://www.wlac.edu/Policies/Discrimination.aspx , where you can find out about how to file a discrimination complaint.

 

 

Issues that are not resolved at the campus level may be presented to:

  • The CCC Chancellor's Office if your complaint does not concern CCC's compliance with academic program quality and accrediting standards.