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Online Counseling


Video chat with Online Counseling on Cranium Cafe

Live Chat

To Live Chat with a counselor please follow the steps below.

  • Step 1: Select the “Live Chat” tab on the online counselor card 
  • Step 2: Create an account or login to your account 
  • Step 3: Wait for pop-up window to appear to start Live Chat


Live Chat is appropriate for the following:

  • Quick counseling related questions
  • Prerequisite Clearance 
  • Change of Major
  • Update educational goal


Live Chat Hours:

  • Wednesday:  9am-12pm
  • Thursday:  10am-1pm
  • Friday:  9am-3pm

Video Chat Appointment

Video Chat Appointments can be scheduled (in 30 minute increments) between the following hours:

  • Wednesday: 12pm-4pm (last appointment slot at 4pm)
  • Thursday: 1pm-4pm (last appointment slot at 4pm)


Please use either a Chrome or Firefox internet browser for all video chat appointments. Unfortunately, at this time, Apple products (iPhone, iPads, MAC, etc.) are not compatible with Cranium Café and cannot be used for video chat appointments.  


To schedule a Video Chat Appointment with a counselor please follow the steps below.

  • Step 1: Select the “Video Chat Appointment” tab on the online counselor card 
  • Step 2: Select your date and time (30 minutes)
  • Step 3: Login to your account or create an account by selecting “Register Here”
  • Step 4: Add the reason for your appointment and you student ID number in the comments
  • Step 5: Confirm your appointment by selecting “Make Appointment.


**A confirmation email will be sent to the email address that you provided. On the day and time of your appointment, be sure to select the link provided within the email.


Video Chat Appointments are appropriate for the following:  

  • Educational planning (CSEP/Ed Plans)
  • CSU/IGETC Certifications
  • Clarification of college procedures and policies
  • Certificate, Degree, and transfer requirements
  • Transferability of WLAC courses
  • Review of out-of-district transcripts